Nepal’s passport application system has faced significant disruptions due to a computer virus detected within the Department of Passports’ electronic infrastructure. This technical issue has led to the suspension of new passport services, impacting thousands of applicants daily.
The disruption affects over 3,000 individuals each day, with approximately 1,500 applicants at the central department and an equal number submitting applications at various district offices and overseas locations.
In response to the virus, the Department of Passports has implemented several measures to address the situation. Enhanced security protocols have been put in place to safeguard application data, which the department assures remains secure.
“To prevent the spread of the virus, passport services at district and area administrative offices, as well as overseas consulates, have been temporarily suspended,” stated the department, adding that services will gradually resume at these locations and may take one to two weeks to return to full capacity.
Currently, partial services have been reinstated, prioritizing applicants who had previously submitted their forms. New application bookings are expected to be available within the next couple of days. Additionally, the department is accommodating urgent cases while advising all applicants to stay updated through their respective district or area administrative offices and overseas Nepali consulates.
The disruption has also had international ramifications, affecting passport services provided by Nepali embassies and consulates worldwide. The Consulate General in New York has reported similar service interruptions and has apologized for any inconvenience caused to applicants. Those with biometric appointments scheduled between November 21 and 27 are encouraged to contact the consulate via email to arrange new appointment dates that are convenient for them.
Foreign Minister Arzu Rana Deuba has directed the Director General of the Passport Department to expedite the restoration of regular passport services. The department is actively working to resolve these issues and restore full functionality as quickly as possible.
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Susan Shrestha
View More PostsSusan Shrestha is a Europe-based journalist. He covers a wide range of topics, from local matters to global affairs. Shrestha previously worked as a reporter for Khasokhas in Nepal.
