NYC Health + Hospitals is currently experiencing telephone and call center outages due to a national cybersecurity threat impacting one of its partners, Change Healthcare.
The incident, affecting Change Healthcare, a technology company owned by UnitedHealth Group, prompted NYC Health + Hospitals to shut down all connections with the company as a precautionary measure to prevent the threat from spreading to its own systems.
However, this action has resulted in disrupted call services for patients attempting to reach the health system’s main contact numbers, including 844-NYC-4NYC and 646-NYC-CARE.
NYC Health + Hospitals assures patients that they are actively working to resolve the issue and restore call center functionality as soon as possible.
In the meantime, patients are encouraged to utilize alternative methods for contacting their doctors or scheduling appointments. Patients can securely send messages through the MyChart patient portal, which can also be used to request prescription refills, view lab results, and access other healthcare resources.
For emergencies, patients are reminded to call 911.
NYC Health + Hospitals apologizes for any inconvenience caused by this disruption and appreciates the patience of its patients.
NepYork News Staff
View More PostsNepYork is a showcase of Nepalis in New York. NepYork is the first and only English-language media outlet serving the Nepali community in NYC and across the United States, delivering timely local news and resources related to immigration, housing, taxes, health, business, and more. NepYork strives to safeguard the future of local and community news, amplify the voices of Nepali immigrants in NYC, and foster understanding, solidarity, and empowerment. Committed to enhancing participation in the democratic process and improving access to resources, NepYork utilizes authentic news coverage and cultural representation to make visible the diverse and vibrant experiences of Nepali individuals, ensuring their stories are heard and valued. NepYork’s mission is to connect, inform, and empower Nepalis in New York.
