NYC Health + Hospitals is currently experiencing telephone and call center outages due to a national cybersecurity threat impacting one of its partners, Change Healthcare.
The incident, affecting Change Healthcare, a technology company owned by UnitedHealth Group, prompted NYC Health + Hospitals to shut down all connections with the company as a precautionary measure to prevent the threat from spreading to its own systems.
However, this action has resulted in disrupted call services for patients attempting to reach the health system’s main contact numbers, including 844-NYC-4NYC and 646-NYC-CARE.
NYC Health + Hospitals assures patients that they are actively working to resolve the issue and restore call center functionality as soon as possible.
In the meantime, patients are encouraged to utilize alternative methods for contacting their doctors or scheduling appointments. Patients can securely send messages through the MyChart patient portal, which can also be used to request prescription refills, view lab results, and access other healthcare resources.
For emergencies, patients are reminded to call 911.
NYC Health + Hospitals apologizes for any inconvenience caused by this disruption and appreciates the patience of its patients.
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