USCIS Launches Online Form for Field Office Appointments, Streamlining Customer Service

In a move aimed at enhancing customer service and reducing wait times, the United States Citizenship and Immigration Services (USCIS) has announced the launch of a new online form for individuals, attorneys, and accredited representatives. This new platform allows users to request in-person appointments for specific customer service-related matters at their local field offices, eliminating the need to contact the USCIS Contact Center.

The USCIS recognizes the significance of improving the experience of its clients and has introduced this online appointment request form to achieve that goal. This initiative is expected to alleviate the pressure on the USCIS Contact Center and expedite the appointment scheduling process.

With the introduction of this user-friendly tool, individuals seeking services such as ADIT stamps or emergency advanced parole can visit my.uscis.gov/appointment. This online form enables users to submit their preferred date, time, and the type of appointment required at their local field office. However, it’s important to note that this system does not guarantee an appointment for the specified date and time. Each request submitted will be thoroughly reviewed and validated by the USCIS Contact Center before confirming the appointment details.

While the traditional option of contacting the USCIS Contact Center to request appointments remains available, USCIS strongly encourages users to embrace the new online appointment request form. The agency emphasizes that using this digital platform will not only streamline the appointment process but also contribute to a more efficient and effective customer experience. Furthermore, leveraging this online tool is expected to significantly reduce call volumes to the USCIS Contact Center, leading to quicker responses for urgent inquiries.

For detailed information about the online appointment request form and its functionality, individuals can visit my.uscis.gov/appointment. In order to ensure the smooth adoption of this new system, the USCIS has planned a series of outreach activities to familiarize individuals, legal representatives, and other interested parties with the features and benefits of the online appointment request form.

Primary Appointment Types

The USCIS field office appointments cover a range of crucial services, including:

1. ADIT Stamp: The Alien Documentation Identification and Telecommunication (ADIT) stamp, also known as an I-551 stamp, offers temporary evidence of lawful permanent resident status. This is particularly useful for Legal Permanent Residents (LPRs) in specific situations, allowing them to work and re-enter the U.S. after international travel. The ADIT stamp is affixed to an individual’s valid passport or Form I-94 in cases where a passport is unavailable or expired.
2. Emergency Advance Parole: Field offices handle emergency requests for advance parole documents, depending on the urgency of travel needs. Applicants facing extremely urgent situations can request an appointment for emergency advance parole at their local field office.
3. Immigration Judge Grant: Individuals granted permanent residency or asylum by an Immigration Judge (IJ) during immigration court proceedings or by the Board of Immigration Appeals (BIA) can seek assistance from USCIS for producing their Permanent Resident Card (PRC) or providing proof of status.

Additional Appointment Types

The online appointment request form covers various other categories, including services related to Afghan Special Immigrant CPR Status, American Indians Born in Canada, Certified Copies of Naturalization Certificate, Deferred Action, T, U, and VAWA Inquiries, I-94 Cuban Paroles and Re-Paroles, Lost Immigration Visa Packets, and more. Each category addresses specific needs and requirements for appointments.

Appointment Options

The newly launched platform provides users with the flexibility to schedule appointments for inquiries and document submissions related to their pending cases. Representatives can also request appointments on behalf of clients, streamlining the process for those seeking assistance.

For individuals requiring disability accommodations, such as sign language interpreters, the USCIS Contact Center can be contacted for assistance.

While the introduction of this online appointment request form is a significant step towards enhancing customer service, USCIS also offers alternative methods for accessing information and making inquiries. Clients can check their case status, change their address, view case processing times, access free forms, and file certain forms online. Additionally, for document services and emergencies, the USCIS Contact Center remains available for assistance.